1) I talked to a business owner who owns some Five Guys restaurants in the Tampa area. He declined to be video interviewed. He described his customers jokingly as anyone who consumes meat. He believes that his restaurant targets a very wide variety of people, unlike many businesses. He said that the fast food business is slightly different than other businesses in that they have the ability to target a much larger base of people. The customer’s problem is hunger and desire to feel satisfied. He believes that his product has the ability to fix their hunger issue as well as leave his customer more satisfied than its competitors. He also emphasized the ability to create a quality burger in a short period of time. When people walk into a Five Guys they expect to be served quickly. The customers problem is most likely at a 5 when rated on a scale of 1-10. Food is a necessity but there are many options on where to eat. The product is priced relatively high which makes it a luxury fast food item. Sometimes people may be willing to spend more money to buy this higher priced fast-food item than other times.
2) Customers agreed with the views of the business owner that I spoke to. Most people that I talked to said they enjoy the food that Five Guys produces. They agreed that Five Guys should create a quality burger in a short period of time. Some people expanded on the cleanliness and overall experience. The entrepreneur did not mention much about the sit down experience of Five Guys.
3) 3) I believe that the entrepreneur adequately understands the customer. He understands that people will not make the decision to eat his product every single day of the week but he does believe that it can be a very popular and regular meal option for his customers. He wanted to satisfy the needs and hunger of his customers and I believe his business does a very good job of doing that. One thing that I think the entrepreneur should focus on is how he can better improve the sit down experience of the customer. The peanuts are a good idea but I believe the restaurant can add an element of serving its customers. I have always had to go pick up the food when it is ready. I believe it could enhance the experience if the food was delivered to me once it was finished.
